Archive for May, 2007
tBits for Academic Institutions
As we all believe that tBits can be used across all industries. Let us take a look as to what can the various applications be:
Housing Keeping and Facilities Management:There are usually lot of Requests with regards to the following:
repair & breakdown —>Say for example the bulb in any particular room is not working.
information required (Internal Clients)
Library & Learning Facilities Management:
Library, beyond doubt is one of the most important aspects of any educational institution. And most important is the management of all the books in the library. It is necessary that you have a consolidated list of all the available books. It should clearly be segregated on basis of the subjects and simultaneously its exact position in the shelf should also be mentioned. You can also have features like the new additions in the library. You would also have to manage the online magzine subscriptions.
suggestions about books, Case Studies, specific articles etc:
This can be of extreme help beacuse you can include new case studies depending on the subject requirements and also on the subject requirements.
External Projects:
Managing projects and deliverables is an extrmely important aspect. It gives you the facility to deleagte tasks, monitor the performance and ensure that it is completed witihn the stipulated time frame.Also you can place on record all the client interactions. Ad the best part is the visibility of project to all stakeholders.(which is extrmely essential but unfortunaletly is mssing in most of the project trams). Now Archival of project and retrieval of information by future batches is also possible. This facility is of extreme importance as it will help u get an access of any information which was disucssed before a long.
Academics:Now revaluation of answer-sheets, clarifications about topic with research scholars, etc forms an extremely important part of any educational institution.tBits can be of extreme help here.It can easily track the students greivances and the concerned faculty will have to justify the marks. It would be extremely transpaent process.
Executive Education, Admissions, Recruitment:
Here you can create a forum for Interaction with potential students, customers & companies. All the official communication would be in a structured format and would be sent to potential clients. This would be very easy to track potential clients.
Innovative Taglines…
The other day my director, my colleagues n me were brianstorming on a tagline for tBits… we were coming up with the usual suspects you would expect for a tagline wehn my director had a bout of eccentricity… he said,” let’s see how unusual a tagline we can come up with. We’ll use heavy words like omnipresent, surreal etc. That would be major fun right?” so we all began racking our brains on it.
Here’s what we came up with…
‘tBits – An omnipresent, omnipotent, benevolent, mesmerizingly simple and easy to assimilate issue tracking system’
have the vocab for more???
do comment…
Read Full Post | Make a Comment ( 4 so far )Life At Transbit Technologies!!!
Wat do you expect from a normal workplace ???A good work culture and work environment!!!Well life in Transbit Technologies is very different from the normal offices that we see because it is a home away from home 🙂 Wondering how is it possible….Yes it is …come to Transbit and see this yourself.
The work environment is cool,informal and relaxing where employees get to come up with their own ideas,we are given full liberty to work in our own way and this definitely leads to having fun along with good learning during work.The directors are not our bosses but our friends,philosophers and guides with whom we do not mind cracking a silly joke or asking a stupid question anytime.Basically we never feel being forced to do any task but it all comes spontaneously and we enjoy working.it feels we are not employees of transbit but it is our company and we intend to take it to the heights it deserves.One day it will definitely reach there.What else can one ask for!
So people looking for some bright job opportunities with complete job satisfaction and fun with work……then you are at the right place………..joun Transbit Technologies!!!
Three cheers for a place we all love to be ……………. HIP HIP HURRAY 🙂
Read Full Post | Make a Comment ( 3 so far )tBits in Police Department!!!!
This was with reference to the recent news article that Bombay Police has decided to go digital. It is a well known fact that it is one of the best police force of the country. Now lets just think, what if Hyderabad police decides to become digital. Would it be of significant value addition to the people? And the most important question is whether tBits would be of help to them in that case.
Lets understand what do the police do? Well, as everyone knows, they track and solve issues of people. Now lets understand what does tbits do? tBits tracks issues. (tBits is primarily an issue tracking software). So probably we are really close on what the police and tBits do. That means both have a common purpose ie. tracking issues.
Now lets get into the details further. Lets go in a step by step procedure. First i will give the normal course whenever people file complaints with the police. And below it will be given what will the process be, if tBits is installed in the police department.
Step 1:
The aggrieved person comes with his complaint or issue and files an FIR with the police. All the details are manually noted down by the police.And a copy of the same is submitted to the person raising the complaint.
Step 2:
Police start tracking the case (in addition to the number of pending cases they already have). In the meantime the person who raised the complaint has to continuously follow up with the police for the progress on the case.(which is extremely frustrating)
Step 3:
Now the outcome would be obviously be if the case is solved or no. If it is solved the belongings are returned (if a case of robbery) or appropriate punishment is awarded to the culprit (by the court) in cases like kidnapping, murder etc. Or the other option is when the case remains unsolved or pending.
whatever be the outcome of the case the aggrieved party has to go through the following pains:
- Continuous follow up with the police on the progress about the case
- There is no concerned authority to answer all the doubts and queries
- Lot of scope of irregularities as there is extremely less accountability
- Even if the case is solved, sometimes the time taken is so long that solving the case becomes useless.
Now lets think from the police department’s point of view also. Lets see what are the pains that they have to undergo:
- Most of the cases are lost in the heaps of files being added year after year.
- Whenever they decide to know about the status of any case it becomes a tedious task to search from the heap of files.
- As the newspapers say, there are no special incentives for going the extra mile and cracking the case in a better way. In short, since there is no transparency it is difficult to monitor individual performance. This is one of the major causes of frustration in them.
Now lets see how the entire process changes if tBits is installed in the police department:
Step 1:
The aggrieved party logs a complaint with the police station in his area. Now there would be a thing like single window; there would only be a single person to log all the complaints. He will enter the issue in tBits the details of which will include the following:
- Name of the person registering the complaint
- Date of crime
- Date of logging the complaint
- Severity of the complaint (entered by the police personnel)
- Category of the complaint (like robbery, murders etc)
Now a print out of the same is given to the aggrieved party along with a login id and password.
Activities Internal to police department:
Step 2:
The concerned person will route the request to the concerned official depnding on the type of crime and the number of cases he is handling. He will be given a specific time frame to solve issue, failing which the issue will automatically be escalated to the next level above. The officer will however will need to update the actions taken by him in the particular issue and also any particular noting. These will be available to the complainer through his login id either on internet or also on phone).
Step 3:
The process will go on until the entire issue is tracked and solved.
Advantages:
- You will have a detailed analysis of each and every case
- You will have a track of how has the particular officer handled the case
- You can have a success rate of number of cases solved
- All the police stations in the state can be linked to each other so that sharing of information
- The citizen is extremely happy because he knows what is going on with his complaint.
In short, not only will tBits dramatically reduce the need for follow-up with the police as the system itself will do, but will also increase the productivity of the police mechanism to a great extent
Read Full Post | Make a Comment ( 3 so far )Training users…
We started training users about the basic features of tBits from yesterday at our client in the real estate sector. The users were quite receptive and seemed to get the basic look and feel of it. We have a total of 3 days of training with 3 sessiong per day. It seems challenging for me because i’ve never taught anyone before. so this is a good opportunity for me to measure how good an instructor i am. It should be easy though. The reasons being that tBits is a very simple system and anyone who uses emails will have very little trouble learning it and the quality of users i’m training is also very good. so i hope i can convey the uses and features of tBits to them in a very simple and lucid way.
thats all for now, watch this space for more!!!
Read Full Post | Make a Comment ( 2 so far )Reasons for companies to use a worflow management system
I have already mentioned in my last post as to why do companies require workflow management systems. However given below are some of the reasons cited by few organizations to use such systems. Please find below the same:
- To introduce greater efficiencies/imporved productivity
- To improve service
- To reduce operational costs
- To improve organizatinal agility
- To improve visibilty of processes
- To meet regulatory requirements / legal compliance issues
- To deal with integration issues around legacy systems
(P.N: The above mentioned reasons are taken from research which is already conducted in this area)
Read Full Post | Make a Comment ( None so far )What is a workflow management system?
What is a Workflow?
Workflow is the movement of documents and/or tasks through a work process. More specifically, workflow is the operational aspect of a work procedure:
- How tasks are structured?
- Who performs them?
- What is their relative order?
- How are they synchronized?
- How information flows to support the tasks?
- How tasks are being tracked?
Workflow components:
Single steps or components of a workflow can basically be defined by three parameters:
1. Input description
2. Transformation rules, algorithms
3. Output description
What is a Workflow Management System?
A Workflow Management System is one which provides you a procedural automation of the business process by management of the sequence of work activities.
It is a system that completely defines manages and executes “workflows” through the execution of software whose order of execution is driven by a computer representation of your workflow logic.
Why do companies need a worflow management system?
Do you have a track of any of the activities that are going on in the organization?
Do you know who is doing what in your organization? And how did he do it?
If the answer to any of these questions is ‘no’, you would like to read on.
The biggest problem with organizations is that the top management is almost clueless as to what is exactly going on in the workplace. After a point of time they do not have an exact picture as to whether the concerned person is doing his assigned tasks within the stipulated time frame. i.e. what is the productivity of each person? Also, they would know if the project tasks are going as per the project schedule. In short these organizations lack a proper tracking solution.
Working faster and smarter has become a necessity for companies in recent years. And technologies such as work flow and document management can help cut the corporate paper mountain down to size while improving the efficiency of basic operations. The key attraction of such technologies lies in their ability to help companies improve their existing working practices.
Thus it is beyond doubt that all the companies necessarily require a workflow management system!!!!
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Why do construction and real estate companies need tBits?
By now all of us know what tBits is and what is does. But for starters, tBits is an Issue Tracking and Workflow Management Solution that enables organizations to do ‘managed communication’ and ‘track projects’.
In construction and real estate companies tBits finds an application primarily in following areas:
- Project Management:
Any project is always consists of a group of people with a project manager heading them. The project manager assigns tasks to its project members who are supposed to complete it within a stipulated time frame. Now using tBits the project manager can monitor and track the progress of each member. Also in case a task is not completed within the stipulated time frame the issue would be escalated to the next level.
- Pre sales:
Whenever the sales personnel meet potential clients they can post their leads (along with the status) here. It can be viewed by the concerned people from the marketing department and thus a strategy can also be decided to convert them into customers.
- Marketing domain:
In this domain you can have specific tasks assigned to the sales personnel who would update the status of the same at the end of the day. It can also be a kind of report going to the department head where they can track and monitor the progress of various sales personnel on various issues.
- Finance domain:
In this domain we can restrict the access to specific people only. We can have various categories like bills receivable, financial analysis of new projects, expected cash flows etc.
- Document Management:
Whenever a customer purchases any flat, there are lot of documents involved in the entire process. It so happens that keeping a track of all these indeed become a tedious task. We can create a domain where you have a track of all the required forms and of which how many has the customer submitted. These can accordingly be followed up with the customer.
- Customer Relationship Management:
Whenever a customer faces any issues he would log a complaint for the same. The customer would be given a log id from where he can view the action taken on his complaint. The complaint would be routed to the concerned person / department as per your organizational workflow. Incase the issue is not solved it would automatically be escalated to the next level. This would go on until the issue is solved.
- Requests for help, clarification, support etc.:
You are usually flooded with queries from prospective customers regarding the details of your new projects, facilities being offered etc. Using tBits we can route it to the concerned department and ensure that he promptly solves the customer query or there will automatically be an escalation for the same.
- Exception Management:
Inevitably, there are exceptions that require people to raise exception, seek inputs of others to resolve those exceptions. This requires extensive information interchange, collaboration to close these exceptions.
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tBits - A next generation workflow management system 