Why do construction and real estate companies need tBits?

By now all of us know what tBits is and what is does. But for starters, tBits is an Issue Tracking and Workflow Management Solution that enables organizations to do ‘managed communication’ and ‘track projects’.

In construction and real estate companies tBits finds an application primarily in following areas: 

•  Project Management:

Any project is always consists of a group of people with a project manager heading them. The project manager assigns tasks to its project members who are supposed to complete it within a stipulated time frame. Now using tBits the project manager can monitor and track the progress of each member. Also in case a task is not completed within the stipulated time frame the issue would be escalated to the next level.

•  Pre sales:

Whenever the sales personnel meet potential clients they can post their leads (along with the status) here. It can be viewed by the concerned people from the marketing department and thus a strategy can also be decided to convert them into customers.

• Marketing domain:

In this domain you can have specific tasks assigned to the sales personnel who would update the status of the same at the end of the day. It can also be a kind of report going to the department head where they can track and monitor the progress of various sales personnel on various issues.

• Finance domain:

In this domain we can restrict the access to specific people only. We can have various categories like bills receivable, financial analysis of new projects, expected cash flows etc.

• Document Management:

Whenever a customer purchases any flat, there are lot of documents involved in the entire process. It so happens that keeping a track of all these indeed become a tedious task. We can create a domain where you have a track of all the required forms and of which how many has the customer submitted. These can accordingly be followed up with the customer.

• Customer Relationship Management:

Whenever a customer faces any issues he would log a complaint for the same. The customer would be given a log id from where he can view the action taken on his complaint. The complaint would be routed to the concerned person / department as per your organizational workflow. Incase the issue is not solved it would automatically be escalated to the next level. This would go on until the issue is solved.
 

• Requests for help, clarification, support etc.:

You are usually flooded with queries from prospective customers regarding the details of your new projects, facilities being offered etc. Using tBits we can route it to the concerned department and ensure that he promptly solves the customer query or there will automatically be an escalation for the same.

• Exception Management:

             Inevitably, there are exceptions that require people to raise exception, seek inputs of others to        resolve those exceptions. This requires extensive information interchange, collaboration to close these exceptions.