Escalation…there is someone above you!!!

In all the issue tracking systems, the main objective is bringing in accountability and transparency into the system and organization. It follows that if a system isn’t able to efficiently report the inefficiencies, the purpose is lost. This is called escalation of an issue.

Let us take a scenario. John (name changed to avoid embarrassment!) has been assigned three issues, two of which are critical and must be completed in the next 12 hours. Somehow John forgets these issues and the time’s up!!! In an ordinary scenario, he can possibly escape the hangman as he knows that his boss won’t be immediately notified. Not any more!… in an issue tracking system (like tBits) the issue will be immediately notified to his immediate boss, and now John is in big trouble! He has nowhere to hide and no excuses to give. And if his boss fails to rectify this unfortunate situation, HIS immediate boss will be notified and then John AND his boss are doomed!!

Well, this is escalation of an issue, and this is how issue tracking systems like tBits help organizations stay on the path to success and excellence. But then again, in organizations with discpline and excellence in their culture and a good issue tracking system at the helm, escalation is as rare as a dodo!!!