Archive for April, 2007
What is an Issue Tracking System?
An issue tracking system (ITS) is a software application that allows an enterprise to record and follow the progress of every problem or “issue” that a computer system user identifies until the problem is resolved. With an ITS, an “issue”, which can be anything from a simple customer question to a detailed technical report of [...]
Read Full Post | Make a Comment ( 4 so far )Escalation…there is someone above you!!!
In all the issue tracking systems, the main objective is bringing in accountability and transparency into the system and organization. It follows that if a system isn’t able to efficiently report the inefficiencies, the purpose is lost. This is called escalation of an issue.
Let us take a scenario. John (name changed to avoid embarrassment!) has [...]
tBits in Real Estate!!!
Real Estate is one of the most booming sectors in India where tBits finds wonderful applications. Be it internal workflow management in the organization or customer relationship management in order to generate satisfied and loyal customers.tBits helps organize the various activities and enhances teams’ efficiency in day to day activities.The employees in an organization can collaborate with each other through [...]
Read Full Post | Make a Comment ( 2 so far )tBits as a Knowledge Management System!
Knowledge Management is one the applications in demand in various sectors these days. It is related to managing a knowledge pool which will not only help in gaining information regarding a particular issue but also sharing information on various fields with each other. It might be in the form of an opinion poll or a [...]
Read Full Post | Make a Comment ( 1 so far )tBits as a Library Management System!
No wonder there are many Library Management Softwares available in the market but guess how tBits can be used as one of them!!! Due to its unique flexibility and customizable features, tBits finds applications even in this domain. Let’s see how!
The first thought that comes to our mind when we think of a library is [...]
Do Companies require Issue Tracking?
Every organization comes across issues that are raised by internal & external clients including employees. These issues vary from client product feature requests, support requests, non-compliance reports, audit action items, software bugs, meeting action items, Project tasks etc.
In various organizations, these issues have been tracked either by excel sheets or “reply all” email messages. So [...]
tBits now compatible with main free email systems
Since tBits sends the beautiful mail and also accepts the replies, it becomes mandatory that tBits should be compatible with most of the free mail servers like:
Gmail
Yahoo
MSN Hotmail
Rediff
And with the email viewers:
Microsoft Outlook 2002/2003
Outlook Express
Mozilla Thunderbird
Squirrelmail
Now, users can view the beautifully formatted notifications mail in such all such viewers and systems. They can also reply [...]
Read Full Post | Make a Comment ( None so far )tBits On Demand
Quite often the small firms cannot really afford the basic infrastructure reuired for implementation of any new system. Like in case implementation of any application you usually require a server, paying for latest upgrades, security applications etc. So it is quite difficult for smaller firms to invest in such an application. Because the cost implications [...]
Read Full Post | Make a Comment ( 2 so far )tBits online a win win for all!!
Now wherever we have implemented tBits online, it has been of tremendous use to all the people accessing the same. They can access it from any place. It so often used to happen that the concerned people were absolutely clueless about what is happening about any particular issue. As tBits was installed in their internal [...]
Read Full Post | Make a Comment ( 1 so far )Uh! Mail relay limitation
We are running tBits instances for our customers on our servers which are dedicated hosting from one of the biggest hosting provider.
This hosting servers had limitations on email Id’s. Some 50 relay per day. Urgh! thats crazy.
So I installed my own mail server (james – an amazing server written in java. I am really thankful [...]
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